Take 5 with Jerri Scott

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By Brad Bowman

Basic Bio

Dispatcher at Kentucky State Police Post 5 since Sept. 2002

Born in Fairbanks, Alaska.

Graduated from Henry County High School in 1979.

Served as deputy jailer for Henry County Sheriff’s Department

ROTC core mom since 2001.

Lieutenant in the Civil Air Patrol

How did you get involved in your job as dispatcher?

My dad got me involved in the United States Air Force Auxiliary. I’m very proud of my dad. He served as Pleasurville’s Chief of Police and in the army. I started dispatching out of our home and dispatched for Eminence after high school.

What do you like about your job?

It can be a very stressful job but along with it comes the fulfillment of helping other people in their time of need. When they call us you know they truly need something and I like being there for my first responders: EMS, troopers, sheriffs and animal control.

We dispatch to five different counties: Owen, Gallatin, Oldham, Trimble, Henry and Caroll Counties. We could have two fires in Henry County and Trimble County at the same time and it can be stressful when people are talking on the radio or calling on the phone at the same time. It can be hard when we have shootings and you hear in the tone of their voice something is wrong. You get a tightness in your gut. It requires a lot of multitasking.

What are some of your proudest moments?

Becoming a mother was my proudest.  I have two children Tracy Heightchew and Micah Jay Dawson. When I graduated in criminal justice in Richmond 2003, my son graduated from high school and my daughter  graduated from UofL all in the same week.

How did you get involved with the ROTC program as a Corps mom?

I got involved at the time one of my children was in ROTC when it first started. I took an interest in it and stayed on to be the Corps mom, go on field trips when they need me and help with the Dining Out night. They know they can call me whenever they need something. Every year daddy would never miss a dining out and this year will be hard. They honored me as a Kentucky Colonel at one of the dining outs in 2007.

 What is one of your most memorable moments as a dispatcher?

I delivered a baby over the phone one time. A lady’s mother called and said she needed an ambulance because her daughter was in labor. I walked her through the process and she had the baby by the time the ambulance arrived.

We have an EMD manual that we have to follow line for line. I know it aggravates people when we have to ask them questions but that is part of it and its protocol. We have to ask callers questions and go down the list line for line. At the same time someone is asking them those questions, where they probably just want to hang up the phone, another dispatcher is getting help or sending an ambulance.

I followed that EMD manual when I delivered the baby over the phone.